Refund policy
At Stonehenge Texture, we take pride in the craftsmanship and quality of every piece. If your purchase isn’t quite right, we offer a straightforward return process to ensure your experience remains exceptional.
🔁 Return Eligibility
- You may return items within 30 days of delivery.
- Items must be:
- Unworn, unused, and in original condition
- With all tags, packaging, and accessories intact
- Free from stains, odors, or damage
We reserve the right to refuse returns that do not meet these conditions.
🚫 Non-Returnable Items
- Final sale items
- Gift cards
- Personalized or custom-made products
- Items marked as non-returnable at checkout
💸 Refunds
- Once your return is received and inspected, we’ll notify you via email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the item was faulty or incorrect.
🚚 Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable service and retaining proof of postage.
- If your item was damaged or incorrect, please contact us for a prepaid label.
📩 How to Start a Return
- Email us at returns@stonehengetexture.com with your order number and reason for return.
- We’ll respond within 1–2 business days with next steps.
- Package your item securely and ship it to the address provided.
🛡️ Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos and your order number so we can resolve it swiftly.
📞 Need Help?
Our customer care team is here to assist. Reach out at support@stonehengetexture.com or via our Contact Page.